Each dog must be supervised by a responsible adult (not a child under the age of 16) at all times whilst on the premises. Dogs must not be left unattended at any point.
- Use suitable equipment for your dog within the park
There are several signs around the park with details on what equipment is appropriate. We ask that you stick to a fixed length lead and a quick release collar while in the park. Harnesses must be removed whilst dogs are in the play session. Buckle, prong and half check collars, extendable leads or any other collars or leads are not permitted in play sessions. If you forgot to bring appropriate equipment with you, please speak to the staff member in session. Dogs must not be let off lead outside of play sessions, this includes inside of The Dog Hub building or in the car park.
We ask that you try to toilet your dog before bringing them in for a play session. If your dog goes to toilet in a play session or anywhere within The Dog Hub, please interrupt them and take them outside immediately so they can continue outside. Please use the yellow buckets provided to clean up after your dog. Please do not stand there and let them toilet or scent mark inside. We understand that accidents will happen, but we do ask that if your dog toilets in the session you clean up their mess and take them outside immediately. Dogs that scent mark excessively will need to wear a belly band during play sessions, you can purchase these from reception our bring your own.
- Dogs must be at least 6 months old to attend
Due to health and safety we do require all dogs to be 6 months or older to attend sessions.
- entering and exiting the park
Before you enter or leave the park we must make sure that all the dogs in and around the park are secured so please bear with us while we make sure everyone is safe. Please do not let your dog off lead until instructed to do so by the staff member in session. Please do not open the session gates without a staff members permission.
Bringing toys and food into sessions might result in issues between the dogs. Toys are permitted in play sessions at staff discretion only, you must not get any toys out before checking with a staff member that it's ok to do so. If you are not comfortable with toys being in the session for any reason, please let a staff member know and they will be put away. Please DO NOT give any treats to any other dogs before asking their owners if it's ok to do so. Some dogs have allergies and are not allowed certain types of treats so it's always best to check first.
You are expected to assist your dog to behave appropriately during the sessions by following them around and giving time outs or encouragement as required. Children are welcome in the session, but you must ensure they are not climbing on equipment or disrupting the sessions. If you, your dog, or anyone you are responsible for behaves inappropriately in the sessions or is not following the park rules you might be asked to leave. If this happens no refund will be given.